The following services are available on reservation. Please contact the Foreign Customer Service via email(email@example.com) or phone(03-3225-2514) to make your reservations.
- Attendant Service
- Ladies and Children
- Home Furnishings
- 6F Main Building, Foreign Customer Service
- English, Chinese, and Korean speaking staff will assist your shopping in the Main Building and the Men's Building.
Store Attend Service
- All Floors in the Main Building and Men's Building
- Purchase consultations and suggestions. Focusing mainly on fashion but will also guide and assist in your purchases from the home furnishing floor to the food hall.
Accessory Repair/ Reform (subject to fee)
- 1F Main Building, Accessory Repair Counter
- Resident artisans are always available. Processing after confirming whether repair or reform is possible and the estimate of the work.
* Some repair or reform may not be acceptable. For more details please confirm with the staff.
Ladies Shoes Counseling
- 2F Main Building, Ladies Shoes
- Expertise in feet and shoes, shoes counselors with measuring and fitting techniques (Isetan internal qualification) will choose shoes that fit. Also available from choosing shoes befitting various purposes to consultations with your leg problems.
* After making reservation and before your visit to the store, we will confirm the consultation content by phone.
<Ladies Large Size> Clover Size Consulting Service
- 3F Main Building, Clover Shop
- Color Analyst (Isetan internal qualification) and Fitting Advisors (Japan Department Stores Association certified) will assist you in your shopping as well as providing style advice that will be suitable to the customers.
Beaute Concierge (assistance in choosing cosmetics)
- 1F Main Building, Cosmetics
B2F Main Building, Beauty Apothecary
- After consulting with your skin conditions, the beaute concierge will guide you through products from skincare to foundations using catalogs from different brand of cosmetic products that are available on the cosmetic section in the 1st floor of Shinjuku Isetan Main Building. For customers with interest in the care of outer body and inner body, the beaute concierge will advise you to the products including face care, body care, and inner care available in the Basement 2nd floor of Beauty Apothecary.
Jewelry Order / Repair & Reform (subject to fee)
- 4F Main Building, Jewelry & Watch/Jewelry & Watch Consultation Desk
- Create your one-of-a-kind jewelry. We also offer consultation for jewelry repair and renovation.
* Depending on the jewelry, the repair content and the price will vary.
Select Wine by Sommelier
- B1F Main Building, Grand Cave
- Exclusive sommelier to the Grand Cave will give explanation on production area, type and flavor of wine. The sommelier will also help you choose a wine fitting your taste. For customers who purchase wine or sparkling wine, we will quickly chill the wine in about 15 minutes, if so desired, so the customer can take them back in appropriate temperature.
Select Japanese Sake by Sake Sommelier
- B1F Main Building, Japanese Sake
- The sake sommelier will explain the flavor, production area, ingredients, and making of sake and will help you choose the sake to your likings.
Select Japanese Tea by Japanese Tea Instructor
- B1F Main Building, Japanese Tea
- Japanese tea instructor will explain the production area and variety of tea and how the flavor changes depending on how you brew them and help you choose the tea to your liking.
Culinary Advice by Fish Experts
- B1F Main Building, Fresh Market
- With abundant knowledge in fish, Level 1 certified fish advisor will introduce seasonal fish as well as how to judge the freshness of the fish and also advise on cooking. We can cut the fish in any style depending on the method of preparation of the dish.
Chopsticks Name Engraving Service (partial subject to fee)
- 5F Main Building, Japanese Dishware
- We can engrave names onto the purchased chopsticks.
* Some exceptions may apply.
* Please confirm with the staff for details.
Maternity and Baby Concierge
- 6F Main Building, Maternity Wear/Baby Wear
- We consult from maternity wear, underwear, child care, first pregnancy to birthing concerns and worries. We also offer fun events such as nail and foot care and tea parties.
Name Engraving Service for Fountain or Ballpoint Pen (partial subject to fee)
- 6F Main Building, Stationery Section
- We can engrave names on to purchased fountain or ballpoint pen.
(Roman letters up to approximately 10 letters, single line only)
* Please note that some items may not apply to this service.
* Please confirm with staff for details of price and pick-up date.
- 5F Main Building, Bedding
- To provide a pleasant sleep, a specialist is available to help making a customized pillow depending on the request of the customer and style of bed.
Shoe Counseling for Children’s Shoes
- 6F Main Building, Children’s Shoe Section
- Upon taking measurements and footprints, our shoe counselor (Isetan internal qualification) will help you choose the best fit shoes. Time of consultation will take approximately 30 minutes per child.
Furoshiki Wrapping Service
- 7F Main Building, Kimono & Japanese Accessories Section
- We provide gift wrapping with the furoshiki purchased at Isetan. We also provide furoshiki wrapping of personal items.
Men’s Shoe Counseling
- B1F Men’s Building, Men’s Shoes
- Upon the choice of material, function and purpose, our shoe counselor (Isetan internal qualification) and shoe fitting staff will help you choose the best fit shoes for you.
Men’s Shoe Repair
- B1F Men’s Building, Men's Shoes
- We provide minor repairment to complicated repairment such as change of entire sole, mending of loose threads, color adjustments which require advanced techniques. We also accept consultation for difficult repairment and repairment of shoes purchased elsewhere. Depending on the repairment piece, it is possible to order the piece from the manufacturer.
* Please ask staff for details.
Men’s Clothing Color Analyst
- Each floor, Men’s Building
- Color analyst (Isetan internal qualification) will help you choose the best color coordination for each customer.
Golf Club Testing
- 7F Men’s Building, Golf Goods
- Testing room provided with a special screen showing the golf course. Professional lesson coach is available to consult in choosing the appropriate golf club.
“MBT” Shoe Fitting Service
- 7F Men’s Building, Sportswear & Gear
- Shoe fitting and advice in walking style is available on a one-to-one basis by a “MBT” official trainer.
Water Cleaning (subject to fee)
- 8F Men’s Building, Men’s Residence
- Applies for leather, fur, delicate clothing made by cashmere, handbags, shoes, leather accessories. Compared to the normal dry cleaning method, the advantage of water cleaning is that it does not have the typical scent of dry cleaning. Also, it protects from color changes and moth holes as well as molds.
* Women’s wear and leather goods also acceptable
Men’s Wear Customer Service (subject to fee)
- 8F Men’s Building, Men’s Residence
- In addition to minor alterations, reforming and re-designing of clothing available. Please feel free to consult the staff regarding clothing purchased overseas, as well as purchased at Isetan.
* Please note that some clothing may not apply for this service.