• Interpretation / Attendant Service

  6F Main Building, Foreign Customer Service

  English, Chinese and Korean speaking staff will assist your shopping in the Main Building and the Men's Building.

• Hands-free Shopping

  Each floor, Main & Men's Building

  Items purchased at Isetan Shinjuku can be sent to the "Pick Up Counters" and picked up after your shopping. Please inquire the sales staff upon your payment at the shop.

• Baby Rest Area

  6F Main Building

  Crib, nursing room (no men allowed), microwave oven, hot water (97℃ and 60℃), restrooms for parents and children, beverage vending machine, family room (reservation based) are available.

• Japan Post Bank ATM

  7F Main Building

  Business hours: <Weekdays>10 a.m. to 10 p.m. <Sat., Sun., National holidays>10 a.m. to 7 p.m.
  Money withdrawal available by credit cards or cash cards issued by overseas financial institution (cards that have either VISA, VISAELECTRON, PLUS, China Union Pay, Master Card、Maestro, Cirrus, American Express, Diners Club, JCB、or DISCOVER logo are accepted).

• Smoking and Drinking Space

  Rooftop Main Building

   

• Coin Locker/ Lost & Found

  B1F Main Building / 1F Parking, Main Building

   

• Money Exchange

  6F Main Building, Tax Refund Counter

  Money exchange machine provides exchange of 6 currencies (US Dollar, Chinese Renminbi, Euro, Korean Won, Taiwan Dollar, and Singapore Dollar) to Japanese Yen (foreign currency to Japanese Yen only).

• Tax Refund

  6F Main Building, Tax Refund Counter

  As of March 29, 2012, due to the installation of a new tax refund system, please note that 1% from the tax refundable items will be deducted as handling fee at Isetan Shinjuku. The percentage of tax refund amount returned will be 4%.
  Eligible applicant: Non-residents who made purchases at Isetan Shinjuku (substituted person not acceptable)
  Applicable period: Day of purchase
  Applicable items:

  • Any items not including consumable goods or services
    *Examples of non-refundable items: cosmetics, food, beverages, pharmaceutical goods, dining and wining, delivery charges, etc.)
  • Personal use (commercial use unacceptable)
  • To be taken out of Japan afer the time of purchase

  Amount requirement: Accumulative daily purchases of ¥10,501 (including tax) or more in one day.
  (Price tag at shops already include tax)

  Items required to claim tax refund:

  1. Receipts
  2. Your own passport
  3. Credit cards or other cards (if used)
     * card, receipts, and passport name must match

  Refund method: Cash refund

  * The handling fee will not be refunded back even afer the items are returned.

  Refund location: 6F Main Building, Tax Refund Counter

• Guest Card (Inbound Card for Foreign Customers)

  6F Main Building, Foreign Customer Service

  

  
  

• Hotel Delivery

  6F Main Building, Foreign Customer Service

  For purchases made at Isetan, we provide free delivery service to designated hotels.
  Time limit for accepting deliveries: 5:30 p.m. (once every day)
  Your purchase will be delivered to the hotel by 10 p.m. on the same day.
  For hotels marked with , the time limit for accepting deliveries extends to 7:30 p.m. every Friday, Saturday and on particular days.
  [Designated hotels] (As of December 2011)

  • Shinjuku Area
    • Hilton Tokyo Hotel
    • Hotel Century Southern Tower
    • Hyatt Regency Tokyo
    • Keio Plaza Hotel Tokyo
  • Other Area
    Grand Hyatt Tokyo
    Imperial Hotel, Tokyo
    Mandarin Oriental, Tokyo
    The Peninsula Tokyo
    The Ritz Carlton, Tokyo
    Shangri-La Hotel, Tokyo
    The Westin Tokyo * Please note that personal effects, cash voucher, valuables, perishable food, items bought at other stores cannot be delivered. * Please note that delivery time could be delayed due to disaster, weather, and transportation condition. * For details, please inquire with the staff.

• Membership Card for Foreign Customers Residing in Japan

  6F Main Building , Foreign Customer Service

  For foreigners residing in Japan, the I Club Card, a cash purchase discount card of 5%, can be issued which could be used at Isetan group stores within the Kanto area (free of charge). The applicants must present their Alien Registration card or proof of residency. Some exceptions may apply.

The following services are available on reservation. Please contact the Foreign Customer Service via email(iclub@isetanmitsukoshi.co.jp) or phone(03-3225-2514) to make your reservations.

• Interpretation/Attendant Service

  6F Main Building, Foreign Customer Service

  English, Chinese, and Korean speaking staff will assist your shopping in the Main Building and the Men's Building.

• Store Attend Service

  All Floors in the Main Building and Men's Building

  Purchase consultations and suggestions. Focusing mainly on fashion but will also guide and assist in your purchases from the home furnishing floor to the food hall.

• Accessory Repair/ Reform (subject to fee)

  1F Main Building, Accessory Repair Counter

  Resident artisans are always available. Processing after confirming whether repair or reform is possible and the estimate of the work. * Some repair or reform may not be acceptable. For more details please confirm with the staff.

• Ladies Shoes Counseling

  2F Main Building, Ladies Shoes

  Expertise in feet and shoes, shoes counselors with measuring and fitting techniques (Isetan internal qualification) will choose shoes that fit. Also available from choosing shoes befitting various purposes to consultations with your leg problems. * After making reservation and before your visit to the store, we will confirm the consultation content by phone.

• <Ladies Large Size> Clover Size Consulting Service

  3F Main Building, Clover Shop

  Color Analyst (Isetan internal qualification) and Fitting Advisors (Japan Department Stores Association certified) will assist you in your shopping as well as providing style advice that will be suitable to the customers.

• Beaute Concierge (assistance in choosing cosmetics)

  1F Main Building, Cosmetics
  B2F Main Building, Beauty Apothecary

  After consulting with your skin conditions, the beaute concierge will guide you through products from skincare to foundations using catalogs from different brand of cosmetic products that are available on the cosmetic section in the 1st floor of Shinjuku Isetan Main Building. For customers with interest in the care of outer body and inner body, the beaute concierge will advise you to the products including face care, body care, and inner care available in the Basement 2nd floor of Beauty Apothecary.

• Jewelry Order / Repair & Reform (subject to fee)

  4F Main Building, Jewelry & Watch/Jewelry & Watch Consultation Desk

  Create your one-of-a-kind jewelry. We also offer consultation for jewelry repair and renovation. * Depending on the jewelry, the repair content and the price will vary.

• Select Wine by Sommelier

  B1F Main Building, Grand Cave

  Exclusive sommelier to the Grand Cave will give explanation on production area, type and flavor of wine. The sommelier will also help you choose a wine fitting your taste. For customers who purchase wine or sparkling wine, we will quickly chill the wine in about 15 minutes, if so desired, so the customer can take them back in appropriate temperature.

• Select Japanese Sake by Sake Sommelier

  B1F Main Building, Japanese Sake

  The sake sommelier will explain the flavor, production area, ingredients, and making of sake and will help you choose the sake to your likings.

• Select Japanese Tea by Japanese Tea Instructor

  B1F Main Building, Japanese Tea

  Japanese tea instructor will explain the production area and variety of tea and how the flavor changes depending on how you brew them and help you choose the tea to your liking.

• Culinary Advice by Fish Experts

  B1F Main Building, Fresh Market

  With abundant knowledge in fish, Level 1 certified fish advisor will introduce seasonal fish as well as how to judge the freshness of the fish and also advise on cooking. We can cut the fish in any style depending on the method of preparation of the dish.

• Chopsticks Name Engraving Service (partial subject to fee)

  5F Main Building, Japanese Dishware

  We can engrave names onto the purchased chopsticks. * Some exceptions may apply. * Please confirm with the staff for details.

• Maternity and Baby Concierge

  6F Main Building, Maternity Wear/Baby Wear

  We consult from maternity wear, underwear, child care, first pregnancy to birthing concerns and worries. We also offer fun events such as nail and foot care and tea parties.

• Name Engraving Service for Fountain or Ballpoint Pen (partial subject to fee)

  6F Main Building, Stationery Section

  We can engrave names on to purchased fountain or ballpoint pen.
  (Roman letters up to approximately 10 letters, single line only) * Please note that some items may not apply to this service. * Please confirm with staff for details of price and pick-up date.

• Pillow

  5F Main Building, Bedding

  To provide a pleasant sleep, a specialist is available to help making a customized pillow depending on the request of the customer and style of bed.

• Shoe Counseling for Children’s Shoes

  6F Main Building, Children’s Shoe Section

  Upon taking measurements and footprints, our shoe counselor (Isetan internal qualification) will help you choose the best fit shoes. Time of consultation will take approximately 30 minutes per child.

• Furoshiki Wrapping Service

  7F Main Building, Kimono & Japanese Accessories Section

  We provide gift wrapping with the furoshiki purchased at Isetan. We also provide furoshiki wrapping of personal items.

• Men’s Shoe Counseling

  B1F Men’s Building, Men’s Shoes

  Upon the choice of material, function and purpose, our shoe counselor (Isetan internal qualification) and shoe fitting staff will help you choose the best fit shoes for you.

• Men’s Shoe Repair

  B1F Men’s Building, Men's Shoes

  We provide minor repairment to complicated repairment such as change of entire sole, mending of loose threads, color adjustments which require advanced techniques. We also accept consultation for difficult repairment and repairment of shoes purchased elsewhere. Depending on the repairment piece, it is possible to order the piece from the manufacturer. * Please ask staff for details.

• Men’s Clothing Color Analyst

  Each floor, Men’s Building

  Color analyst (Isetan internal qualification) will help you choose the best color coordination for each customer.

• Golf Club Testing

  7F Men’s Building, Golf Goods

  Testing room provided with a special screen showing the golf course. Professional lesson coach is available to consult in choosing the appropriate golf club.

• “MBT” Shoe Fitting Service

  7F Men’s Building, Sportswear & Gear

  Shoe fitting and advice in walking style is available on a one-to-one basis by a “MBT” official trainer.

• Water Cleaning (subject to fee)

  8F Men’s Building, Men’s Residence

  Applies for leather, fur, delicate clothing made by cashmere, handbags, shoes, leather accessories. Compared to the normal dry cleaning method, the advantage of water cleaning is that it does not have the typical scent of dry cleaning. Also, it protects from color changes and moth holes as well as molds. * Women’s wear and leather goods also acceptable

• Men’s Wear Customer Service (subject to fee)

  8F Men’s Building, Men’s Residence

  In addition to minor alterations, reforming and re-designing of clothing available. Please feel free to consult the staff regarding clothing purchased overseas, as well as purchased at Isetan. * Please note that some clothing may not apply for this service.